Case Study 2

The Brief

This organisation provides sport science and medical support services to elite athletes through a nationwide network of expertise and facilities, working with Olympic and Paralympic summer and winter sports.

Being used to mingling with individuals who develop and train, this client had a strong cultural emphasis on learning and development - they had established processes in design, development, delivery of learning, use of BLOOMS taxonomy, distributing how-to guides, promoting e-learning and incorporating experiential activities.

So why did they need SOF?

In short, to sense-check their thinking and ways of working within an external frame, and consolidate and enhance what already exists.

The client asked for the following assistance…

Design and think through what skills great facilitators, both digital and face-to-face, have.

Evolve outputs from a working session into content that can be used in “how to guides” and e-learning

Identify the facilitator learning journey for:

A new-to-world facilitator
Someone who has some facilitation experience
An experienced facilitator

Curate a series of tools that a facilitator can use to further their learning as well as have more tools in their kit bag

The Solution

SOF researched, collated our in-house thinking, and wrote a series of explanatory papers that met their unique set of needs. These were then given to the client via a detailed handover meeting, so that they could take and use the content as required.

The explanatory papers included:

A trainer capability framework to recruit, benchmark, and inspire trainers.

A detailed document that described the ‘skillset’ of a great facilitator. The topics ranged from:

How to design a workshop blending Kolb, BLOOM taxonomy, and Learning Pyramid methodologies.
The POSE model - when and how to utilise is
Building learner engagement in a range of scenarios
Learning loops - what they are and how to use them
Embedding learning
How to be a brilliant co-facilitator
Mindset and beliefs of a facilitative trainer

Learning journey

Curate learning resource

The Outcome

The client has taken our thinking and woven it into their own learning frameworks. They have created new ways to design learning. Their e-learning has elements of our thinking, the people delivering learning have access to the curated learning content which gives them new ways of training. The facilitator learning journeys are used to recruit new facilitators within the organisation as well as coach them.