Purchases, Refunds & Returns
- All purchases through the online store will have VAT added at the checkout and a processing fee of 3.5% will be added to the face value of any event ticket price
- We guarantee to refund any full price item if you are not completely happy
- Physical goods must be returned to us within 14 days of purchase, in condition as sold. Exchanges are not possible
- Refunds on events - notice must be given 30 days before the event date
- Refunds on services and goods will be credited to your original method of payment once goods are received and checked
- We cannot accept liability for goods lost or damaged in transit
- All SALE items or Product Code price special offers can be returned for a Credit Note only - no refunds or exchanges will be issued.
- Once received we will aim to process your return within 28 days.
- After three months, we retain the right to refuse the return of faulty goods or services
- No refund will be issued if the date of the event or service has passed
PLEASE EMAIL US IF YOU HAVE QUESTIONS REGARDING YOUR REFUND OR CANCELLATION
Jenny.firstname.lastname@example.org and quote your order number